When sending a special inquiry / request, what do I do if I don't get an answer within 36 hours?
Our Customer Care team provides fast, detailed responses to your questions 24 hours a day! Our goal is to respond to each query we receive within 12 to 24 hours. Occasionally it may take up to 36 hours to reply. If you have not heard from Viator within 36 hours, please re-submit your request. Viator Customer Service may not have received your initial request due to undeliverable mail or another type of internet/server error.