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Xel-Há Park All-Inclusive Admission Ticket

Solidaridad, Mexico
Xel-Há Park All-Inclusive Admission Ticket

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon6 to 8 hours  (approx.)
Mobile ticket
iconOffered in: English and 1 more

Operators have paid Viator more to have their experiences featured here


Xel-Ha’s status as one of the world’s greatest nature parks attracts large crowds desperate to experience the theme park’s aquatic activities. Guarantee your entry to one of Riviera Maya’s top attractions with this all-inclusive Kel-Ha admission ticket, which include an all-you-can-eat buffet and unlimited drinks. Enjoy access to all of the park’s attractions, which include ziplines, coral reefs, jungle trails, caves, and cenotes, and use the facilities free of charge. Ideal for families.
  • All-inclusive admission to Xel-Ha theme park in Playa del Carmen
  • A fun-filled day out ideal for families
  • Experience more than 20 attractions, such as caves, cenotes, jungle trails, coral reefs, and ziplines
  • Enjoy an all-you-can-eat buffet, unlimited drinks, and use of the park's facilities
  • Visit the park any time between 9am and 6pm
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Unlimited snorkeling
All-you-can-eat buffet (Mexican and international cuisine)
Unlimited domestic open bar and soft drinks
Access to Children's Playground
Life jackets, inner tubes and bicycles in designated areas
Lounge chairs, hammocks and rest areas
Use of lockers and a towel
Restrooms, changing rooms and showers
Souvenir photos (available to purchase)
Hotel pickup and drop-off
Optional Activities (SeaTrek, Snuba, Adrenalina) available at extra cost
Hotel Pick up and Drop off
Suppliers and travelers coordinate start times within the given time periods.
1/1/2022 - 12/31/2022
Tuesday - Sunday:08:30 AM - 06:00 PM
Make your way to Xel-Ha aquatic theme park, located only 5 miles (9 km) from Tulum, anytime between its opening hours of 9am and 6pm. In order to take advantage of the park’s numerous attractions, a full day at Xel-Ha is recommended.

On arrival, you’ll receive your all-inclusive wristband and a park map to help you navigate. Spend the day satisfying your appetite for adventure on the Salpichanga Ziplines, the Floating Bridge, and during a bike ride through the Land of Huh.

Alternatively, relax during a river or snorkelling tour, flounder in the refreshing water of cenotes, or take a serene stroll around Chacah’s Garden. Throughout the day, revitalize with cold drinks from an open bar while relaxing on one of many shaded hammocks.

When hunger strikes, feast on an all-you-can-eat buffet featuring dishes inspired by Mexican and international cuisine.
Stop At:  
Xel-Ha Park by Xcaret
Xel-Ha is considered the world’s largest natural aquarium, the park offers snorkeling among hundreds of tropical fish and more than 90 marine species that inhabit the creek. Enjoy the best marine and land activities; in Xel-Ha’s park you can enjoy lagoons, cenotes and caves, where seawater mixes with the fresh water of the world’s longest underground river system. Complimentary lifejackets, inner tubes, bicycles, access to lounge chairs, hammocks and rest areas are included. Slide down ziplines and splash into the crystal clear waters of a cenote or dive into a spectacular cove. Visit Xel-Ha’s vegetation nursery, and marvel at the mangroves and rainforest dotted with orchids. See the apiary of the Melipona bee (with a traditional Mayan harvest of honey twice a year) and learn more about the Mayan culture. New at Xel-Há this year you can have the chance to experience as world Earth Day, Birds’ Day, World Sea Turtle Day, Day of the Manatee, Purification Ceremony, Treasures of the Cove, Secrets of the Jungle. Your admission includes buffet-style breakfast, lunch and snacks (international and Mexican cuisine) with unlimited drinks and a domestic open bar.
Admission Ticket Included
  • Confirmation will be received at time of booking
  • As a preventive measure, before boarding the bus or accessing to the park, the temperature will be scanned through a digital remote device on every visitor, guest or staff member.
  • Use sunscreen and insect repellent that are free of the following chemicals: benzophenone, etilhexila, homosalate, octyl methoxycinnamate, octyl salicylate, octinoxate, oxybenzone, butyl methoxydibenzoylmethane.
  • Optional activities are not included. These are educational activities of interaction with wild life, Sea Trek, Snuba, Zip Bike, Temazcal
  • Wheelchair accessible
  • Stroller accessible
  • Near public transportation
  • Infants must sit on laps
  • It is recommended that you wear a swimsuit, water shoes comfortable clothes
  • In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.
  • Most travelers can participate
  • OPERATED BY Grupo Xcaret
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
What is the policy on face masks and attendee health during Xel-Há Park All-Inclusive Admission Ticket?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Xel-Há Park All-Inclusive Admission Ticket.
What is the policy on sanitization during Xel-Há Park All-Inclusive Admission Ticket?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Xel-Há Park All-Inclusive Admission Ticket.
What is the social distancing policy during Xel-Há Park All-Inclusive Admission Ticket?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Xel-Há Park All-Inclusive Admission Ticket.
What measures are being taken to ensure staff health & safety during Xel-Há Park All-Inclusive Admission Ticket?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Xel-Há Park All-Inclusive Admission Ticket.

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Traveler Tips

  • "Staff where great with drink making and plenty of things for adults to do" See review
  • "Zip lines way too easy Food is OK Park is clean" See review

Reviews by Viator travelers.  We perform checks on reviews


478 Reviews

Reviews by Viator travelers

We perform checks on reviews

Showing 1-10 of 478 reviews
Great place to visit
, Aug 2022
Well worth the 100 bucks. Food and drinks all included. Awesome time ! Food was good and the aquatic life was nice.
Don't risk slide!!!!
, May 2022
The slide is not safe! And I warn other tourist. You can become very disoriented at bottom. You will not realize when it is end of slide and end up underwater flailing, not knowing where up is. A lifeguard had to pull me out as I was choking with water in my sinus. It is not about whether you can swim or not! This is dangerous and would never be allowed in states.
1 traveler found this review helpful
Wonderful day
, Apr 2022
Great time,we did a loop through the park first before doing everything else while is was earlier in the morning less hot for a walk.
If you buy your ticket on...
, Apr 2022
If you buy your ticket on line you have to wait in a line to get bracelets. The line was agonizing and slow. It took about a half an hour to get into the park.
2 travelers found this review helpful
Busy, Busy, Busy
, Mar 2022
I will start by saying beautiful location. Loved the snorkeling and cliff jumping. If you are a very patient person and are not expecting to drink anything while there then this place would be perfect for you. My family of 6 went, kids are 13-21. Very lucky I did not have younger kids there because that would have been hard. The lines for any food or drink were 45min+. Yes to get one drink. Picture 45-100 people in line with one bartender with each person ordering 5 drinks each because they know they will never get service again. We were even willing to buy drinks at gift shop out of cooler but they did not sell them. At arrival waited inline for 40 minutes. At end of day waitied 40 minutes for taxi. Again, my kids are older, but with little kids, 85 degrees out and no drinks, constantly waiting it would have been rough. I am glad they got to see it, but we will not be going back again.
Better than some parks in the US
, Mar 2022
Amazing all inclusive water park! First time in Xel Ha after booking as a recommendation from another friend and it did not disappoint! There were so many things to do! My group did the scenic bike ride to the river, did the lazy river and cliff jumps as well as the slide and snorkeling. The included buffet was excellent and had endless pina coladas! Definitely will return and recommend to others!
1 traveler found this review helpful
Highly recommend
, Jan 2022
This was hands down my kids' favorite place we went on our Cancun vacation. So many fun things to do and see!
1 traveler found this review helpful
We loved the experience...
, Dec 2021
We loved the experience and the attention to detail around the park. We also loved that alongside everything being very entertaining it also seemed To be very conscious of the wildlife within the park.
Very fun! But be prepared for paying for extra fun activities
, Nov 2021
We all had a great time at the park everyone very friendly & welcoming. Having to find our own ride was a pain. But it worked out.. luckily but cost more. Snorkeling was fun but not crystal clear waters & not as many fish as I thought there would be. One day is not enough to do everything. Many of the activities are extra money. So be prepared for that.
2 travelers found this review helpful
Xel ha nice place
, Aug 2021
Nice and friendly peoples. This is natural park for real. food and drink is free but they reserved very nice.
1 traveler found this review helpful
Must visit
, May 2021
Fantastic experience! The views were amazing, everyone was attentive. The fact that food and open bar is included makes it worth it alone! Do all the activities and have a good time.
It's ok
, Aug 2019
We were lucky to be there during the low season Park is well organised but not much to do Snorkeling easy and not so many fish. Zip lines way too easy Food is OK Park is clean
2 travelers found this review helpful
, Jul 2019
Skeptical that is was more aimed at the kids, but they had me at open bar. Staff where great with drink making and plenty of things for adults to do
Really Enjoyed!
, May 2019
This Xel-Ha All-Inclusive was awesome. Fabulous natural water adventure park, activities, snorkeling, great food and drinks - everything you need for a full day of fun. We plan to do it again. Well worth it.
Well worth the day trip. So many...
Debra P
, Mar 2018
Well worth the day trip. So many things to do from snorkelling to tube floating down the lazy river. The food and drinks included allow you to spend a full day with plenty of time for eating and drinking as well.
1 traveler found this review helpful
Was excellent. I booked online...
Rhea S
, Feb 2018
Was excellent. I booked online which is the way to go. I booked one trip through one of the booths and got the run around for 3 hours.... only book online!!!!
2 travelers found this review helpful
This is a fantastic place to visit...
Chris B
, Jul 2017
This is a fantastic place to visit! Had gluten free options to top it off. Highly recommend this park.
1 traveler found this review helpful
We went snorkeling down the river...
Joan P
, Jul 2017
We went snorkeling down the river, which was fantastic enabling us to see many colorful fish. The only drawback was that it was vacation time for schoolchildren, so there were many, many families tubing down the river, so we had to stay along the edges. Still, it was wonderful. Afterwards we went to buffet which we LOVED!!! All in all, a great day!
This is not your ordinary water...
, Apr 2017
This is not your ordinary water park. It is very well thought out/laid out and marked directionally. There are many activities on the property to choose from to keep anyone from getting bored. We had a great day at the park. Encourage to have photos taken at minimum an hour before wanting to leave the park since it takes awhile to upload the photos. I have tried unsuccessfully to contact someone at the Xel-Ha to order a picture from the day. I sent a message according to customer service online but no response which is disappointing. That was the only glitch in the day. Highly recommend for a fun filled day or even a few hours. Beautiful!
This is a must!! If you love water...
, Jan 2017
This is a must!! If you love water park, water-themed adventure stuff this is for you! The natural eco-park was amazing and in a way, breathtaking. The food was good, the activities were fun, and everything was amazing! We will definitely do this again. We got there early morning, got our snorkeling equipment included in this ticket, and went snorkeling for the first time. Saw HUGE stingrays and lots of beautiful fish and sea-life. Then went on to zip-lining. Afterwards, ate at the buffet--which had amazing food by the way! all included in the ticket. We also bought the photos package at the park and got a lot of professional photos taken. It was a memorable trip and definitely worth the money.
1 traveler found this review helpful

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