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Auschwitz-Birkenau Museum and Memorial Guided Tour from Krakow

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Kraków, Poland
Auschwitz-Birkenau Museum and Memorial Guided Tour from Krakow

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon7 hours  (Approx.)
Pickup from select hotels
Mobile ticket
iconOffered in: English and 1 more

Overview

Experience a poignant piece of World War II history on a day trip to Auschwitz-Birkenau from Krakow. Led by a knowledgeable guide, explore the UNESCO-listed former Nazi concentration camp complex and preserve the memory of those who perished there. Pass through the crematoriums, old prison blocks, and moving memorials, and hear the stories of this dark time in history from your guide in a sensitive manner. Your tour concludes with transportation back to your original departure point in Krakow.
  • Day trip to Auschwitz-Birkenau from Krakow with a local guide
  • Explore the UNESCO-listed complex and learn about its terrible past from a knowledgeable guide
  • Trace the stories of individual prisoners and visit the memorials to the camps’ victims
  • Learn the history of WWII’s Holocaust and about the liberation of Auschwitz in 1945

Why Travelers Choose This Tour

This guided tour offers pickup and drop-off from select hotels and morning or afternoon departure times.
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Air-conditioned vehicle.
Tour escort/host.
Documentary film during the transfer.
Local live guide.
Headsets to hear the guide clearly.
Hotel pickup and drop-off (selected hotels all over Krakow).
Gratuities
Food and drinks, unless specified

Departure Point

Powiśle 7, 31-101 Kraków, Poland

Go to the big bus park at 7 Powisle Street, across from the Sheraton Grand Hotel Krakow and look for coaches marked on both sides with "Cracow Tours". Please keep on eye out for this signage when awaiting your pickup. Check-in at this location is 15 minutes prior to the booked tour start time.

Departure Time

9:00 AM

Return Details

Returns to original departure point
Established in the early 1940s by the Nazis, Auschwitz was originally intended for Polish political prisoners. Later, when it was extended to include the neighboring site of Birkenau, it became a larger concentration camp for primarily European Jews, killing an estimated 1.1 million people.

Begin your trip with pickup at select Krakow hotels or in central Krakow, at your preferred departure time. Accompanied by your guide, travel to the town of Oswiecim while a documentary on WWII and the Nazi Holocaust is shown on board. Arrive at the Auschwitz-Birkenau complex, now a UNESCO World Heritage Site.

Enter the gates bearing the inscription Arbeit Macht Frei (Work Sets You Free) and then head inside to learn about how the complex quickly turned from a detention camp to a center for mass murder. Your guide discusses the camp’s history in a sensitive manner as you visit the crematoriums and gas chambers, as well as the watchtowers and fences at Birkenau where the Nazi officers stood guard.

After examining the exhibitions inside the old prison blocks, pay your respects at the camp's somber memorial. Your trip concludes with drop-off back at your original departure point.
Itinerary
Stop At:  
Panstwowe Muzeum Auschwitz-Birkenau
Explore the twin concentration camp: Auschwitz I and Auschwitz II- Birkenau with a guide as you learn about the Nazi Holocaust and how the camps functioned.
Duration: 3 hours 
Admission Ticket Included
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • DEPARTURE TIME The hours you book are tentative and may change, and departures from Krakow may take place in the following hours: 8:00 am – 3:00 pm. You are required to contact Cracow Tours no earlier than 3 days and no later than 24h before the date of the tour to confirm the pickup time and pickup point on +48 12 430 07 26, +48 602 49 70 64 or office@cracowtours.pl.
  • DEPARTURE POINT Choice of pickup from our main tour departure point: the bus park at 7 Powisle Street, across from the Sheraton Grand Hotel Krakow, or selected hotels in Krakow. If you do not require hotel pickup, or your hotel cannot be serviced, you must make your own way to the main tour departure point: the bus park at 7 Powisle Street, across from the Sheraton Grand Hotel Krakow. Check-in at this location is 15 minutes prior to the booked tour start time. PICKUP SERVICE Our pickup service is available from selected hotels in Krakow. Depending on the location of the hotel, the pickup service will be between 30–50 minutes before the tour departure time. Please enquire at your hotel reception desk regarding the pickup time and the possibility of a pickup. Please note: pickups can only be guaranteed if you book 24-hours in advance.
  • RETURN DETAILS Original departure point.
  • ADDITIONAL INFORMATION The hours you book are tentative and may change, and departures from Krakow may take place in the following hours: 8.00 am – 3.00 pm. All customers are required to contact Cracow Tours no earlier than 3 days and no later than 24h before the date of the tour to confirm the time of departure on +48 12 430 07 26, +48 602 49 70 64 or email: office@cracowtours.pl.
  • All customers are obliged to take their ID document with them on the day of the tour (if there is no such document, the staff of the facility have the right to refuse entry to the museum). The name and surname on the reservation must be identical as in ID document. Cracow Tours does not take any responsibility if any of our customers will be refused to enter Museum Auschwitz-Birkenau due to lack of documents.
  • The maximum size of backpacks or handbags brought into the Museum cannot exceed dimensions 30x20x10 cm. Larger bags must be left in the bus.
  • Most of the tour takes place outside, so please be prepared for the different weather conditions.
  • Taking photos in the buildings with the use of flash is forbidden. You are allowed to take photos only in selected parts of the Museum.
  • Eating and smoking, as well as acting in a loud manner are forbidden at the Museum.
  • Near public transportation
  • Infants must sit on laps
  • Not recommended for travelers with back problems
  • There is a 15-minute break during the tour, we suggest taking a sandwich and water with you.
  • Please bear in mind that there are hundreds of tourists visiting the Museum every day and keeping your own pace of sightseeing is not possible.
  • Travelers should have a moderate physical fitness level
  • This tour/activity will have a maximum of 30 travelers
  • OPERATED BY Intercrac
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
How can I let you know where to pick me up?
A:If you are interested in complementary hotel pickup please make sure to contact the supplier no later than 24h prior to your tour. You can let us know where you are staying in the 'Special Requirements' box in the Traveler Details section during checkout. Or you can let us know after booking by visiting 'Manage my Booking' and emailing us there.
Jul 2019
Q:
Where is the meeting point?
A:The meeting point for this tour is at 7 Powisle Street at the bus park opposite the Sheraton Grand Krakow hotel.
Jul 2019
Q:
What is the policy on face masks and attendee health during Auschwitz-Birkenau Museum and Memorial Guided Tour from Krakow?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
See all safety measures taken by Auschwitz-Birkenau Museum and Memorial Guided Tour from Krakow.
Q:
What is the policy on sanitization during Auschwitz-Birkenau Museum and Memorial Guided Tour from Krakow?
A:The policies on sanitization are:

  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Auschwitz-Birkenau Museum and Memorial Guided Tour from Krakow.
Q:
What is the social distancing policy during Auschwitz-Birkenau Museum and Memorial Guided Tour from Krakow?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Auschwitz-Birkenau Museum and Memorial Guided Tour from Krakow.
Q:
What measures are being taken to ensure staff health & safety during Auschwitz-Birkenau Museum and Memorial Guided Tour from Krakow?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
See all safety measures taken by Auschwitz-Birkenau Museum and Memorial Guided Tour from Krakow.

Traveler Photos

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Traveler Tips


  • "Also if possible don’t combine it with another trip eg salt mines- you need to give this all the time you can and time to reflect." See review
  • "The tour takes you to 3-4 main camp buildings so you have a good idea of the area but it will not afford you a deep comprehensive visit if that's what you are looking for." See review
  • "The museum is not a pleasure to visit, but would recommend the tour as it a stark reminder that these atrocities must never happen again." See review

Reviews

4.5
star-4.5
1,399 Reviews

Reviews by Viator travelers

Showing 1-10 of 1,399 reviews
star-5
Moving
Janice_G
, Dec 2021
This was a moving and memorable tour! But be advised that the tour operator has the sole purpose of getting you to the memorial site and making sure that you are hooked up with a memorial site tour guide. Then you will be led by an experienced tour guide employed by the memorial site who will speak extremely rapidly, give a ton of information, and not have much time to field your questions. All in all, extremely worth the price and your time to be able to experience this important part of history.
star-5
The tour operator did a...
Celso_D
, Nov 2021
The tour operator did a wonderful job from picking us up, to the tour site and dropping us of. The tour guide in the museum was awesome.
icon Response from Host , Dec 2021
Thank you for your positive feedback. It means a lot to us, because we make every effort to make your trip to Auschwitz worthwhile. We are glad that the trip met your expectations.
star-5
The perfect auschwitz tour
Kleitos_C
, Nov 2021
Very well prepared tour, no time waiting. Also the bus was very comfortable, showing a touching documentary on the drive there
icon Response from Host , Dec 2021
Thank you for your feedback. We are glad that the tour met your expectations despite the drastic history connected with Auschwitz, which is often not easy to cope with.
star-3
Don't pay extra for the documentary enroute
MollyCassandra_B
, Nov 2021
There are many tours with roundtrip transfer available for the memorial. We chose this one (and paid more) because it promised a documentary to be played during the 80 min car trip to the memorial. This never happened. The driver said he did not have a CD to play. Upon arrival at the site, the driver didn't always seem to know what was going on. In the end we took the tour as planned and the guide provided by the museum was very well-informed.
icon Response from Host , Nov 2021
Thank you for your message and we are sorry that the film was not played during the transfer, but at that time the divice was not implement into your car. We are working to ensure that our entire fleet of cars is equipped with the appropriate devices. We are sorry but we believe that you found your trip satisfying.
star-5
We like the trip and it...
Marie_H
, Nov 2021
We like the trip and it was very interesting and a sad part of the history. The driver and our guide was very nice and very good.
icon Response from Host , Nov 2021
Thank you for your opinion. We appreciate that we were able to organise the trip for you.
star-1
Shuttle nightmare
Ipshita_N
, Oct 2021
We were asked to report 90 minutes early for a 9 am tour. We were then shoved and packed like cattle in a small minivan (during the Covid 19 pandemic). The car didnot start and we were then told to wait for a different car. Finally the driver talked on the cellphone the entire trip.
icon Response from Host , Oct 2021
We apologize for any inconvenience, this is a busy time and not everything will go as expected. It almost never happens to us that these types of problems occur. We will do our best to make sure something like this does not happen again.
star-5
Once in a life time experience
Hussain_M
, Oct 2021
By far the tour lady was absolutely amazing, she was so passionate made me feel so many emotions. Great jon
icon Response from Host , Oct 2021
Thank you for your opinion, we are glad that the tour met your expectations with the pilot in the lead
star-5
Emotional roller coaster
Ton_H
, Oct 2021
An emotional roller coaster through one of the worst parts of human history. I promised my kids I’d take them here. They were impressed.
icon Response from Host , Oct 2021
We agree, visiting Auschwitz is a difficult experience, but an important one in human history. Thank you for your opinion and for choosing us.
star-4
Humbling Experience
Glynis_H
, Oct 2021
Our pick up was exactly on time and our driver was great - very friendly, knowledgeable and helpful. Our tour round the sites was given by someone who was very knowledgeable and we did not feel rushed. You must visit to learn about the harrowing experience and atrocities which these innocent men, women and children were subject to. A very humbling experience. I thoroughly recommend this company for this trip.
icon Response from Host , Oct 2021
We agree, Auschwitz is a place with a dark history, but it is a must experience. Thank you for your opinion and for choosing "Cracow Tours"
star-5
Great tour
Ulrik_B
, Sep 2021
Everything was excellent. Perfect guide. Nice driver. Very big and lasting impression. Time well spent.
icon Response from Host , Sep 2021
Thank you very much and glad that our tour met your expectations.

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