Everglades Experience and Miami Hop on Hop off Bus Tour

ok, but not special. ok value for money. doesn't lasts for to long. all in all one ok experience. ok

When booking we were not told how long the journey would be. It took 1.5 hours by bus to reach the Everglades as we had to do a pick up in Downtown Miami. Our guide ‘ensured’ we knew where the refreshments and gift shop were located before only having 30 minute trip riding the rivers. Our guide was entertaining but we felt everyone was out to pick up tips. A long journey and disappointing excursion. Don’t be sucked in to buying mosquito repelent. It’s very expensive.

The tour was ok, (unlike the pictures show) lot's of people on the boat not as cosy as you'd think. THe guide was nice, did see a couple of gators but nothing more. The gator show wasn't bad but nothing too fancy.

We were given a 2pm time to meet the bus. Waited until 2.30pm when a bus arrived and departed without waiting for us to ask what went wrong. On caling the operator we were told the bus departed as stated at 2pm. Not at all impressed with the treatment and the fact they refuse to refund

Everyone was great on e we found The Torch of friendship. It was several of us who was lost. They need a rep standing out with a sign so that travelers can find the correct location. Other than that the experience was great!!!

Overall the tour met my expectations Good bus drive to the Everglades, competent and informative captain of the airboat which in itself was a first for me. Saw alligators, a turtle, numerous birds and lots of vegetation. The downside....oh my goodness!!! A couple had their 18 month old twins with them. Also went on the boat which the sign said wasn’t allowed. Given earplugs which I absolutely had to wear, but couldn’t fit for babies. Parents Provided with life jackets but didn’t put them on the babies. On the bus ride home they CRIED and HOWLED the entire hour and a half. Dear God!! I was trapped on a bus with two howling babies. Everyone was agitated and getting fed up with the noise. What’s to be done? Babies that young should not be allowed on a 4-5hr bus trip. Putting them on that boat without life jackets and ear plugs is a serious problem and should not have happened. I took a video to capture the howling and the crying which was beyond the pale. Booked for a day trip with Viator but having serious second thoughts! Nightmare for everyone on that bus including the parents!!!

When booking I had the options to book for 9:00 or 9:30, with pickup options from both Miami Beach or Miami. I opted for 9:30 to give myself time to work out Miami Beach public transport. I arrived at 9:20, only to find that the Miami Beach collection was ONLY at 9:00 - even though I booked for 9:30 (Miami city is 9:30). This was not made clear, and was certainly NOT mentioned on my ticket. Fortunately I could go with the 2pm trip, however this did stuff up my schedule for the day. Also the check in location was very confusing (two different addresses) - turns out that someone meets you at the bus stop. The tour itself was good, but not the booking process.

Was terrible booked through yourselves and the pick up time yous had provided was half an hour later than the original pick up time. So didn't make it to the experiece which was a let down. Requested a full refund as we couldn't make the later one as we had a flight to catch back home. So won't book through yous again. Terrible experience worst company ever.

Great start to the year doing this tour in the beautiful everglades. Transport bus was on time and comfortable. Airboat tour was fun and saw plenty of Alligators.