Miami Private Evening Boat Tour Including Champagne

Thank you very much for the great review, I am glad you and your boyfriend, enjoyed it. Thank you so much.

Thank you very much for the Great review, I am glad you liked it, we hope to see you again soon

Chituru, you need to explain better how things happened here, you booked the 11:45 pm tour and decided you needed to change it, spoke with Viator and they suggested you speak directly to us (operator) we said we would open a new slot at 2 PM for you even though we didn't have one. Then you did not show up to your reservation at 2 pm and said you forgot, and would try to be there for the trip which it never happened, we told you on the phone directly (the day before, not the same day as you state) we did not have any spots available at 7 pm and that it was impossible for us to rearrange that schedule for you, but you decided to beleive what was more convenient for you at that time. I am really sorry you couldn't enjoy your trip but we count we only few spots and we have to make sure people show up to their reservations as scheduled since we will not be able to sell that spot to anyone else, as it was in your case. PS: When Viator told you to speak directly with us was to put everything in place meaning that our conversation will supersede any conversation you had with them.

Ken, thanks for the review. These kind of situations happen when a boat all of the sudden becomes unavailable do to a failure or anything of the sort, in this cases we try to solve the situation by putting you on an equal or higher boat, in some cases we also don't have these boats available and instead of canceling your reservation we decided to put you on a 2 ft smaller boat (16 instead of 18 you paid for) when you sent the email directly to me, i said we would make things right and refund the difference between them to a Zelle account, but I never read back from you.